Support
Email us and include your account email and, if it’s about an order or payment, its number. We reply by email, usually within one business day.
info@safesky.digitalCommon questions
I forgot my password
Go to Reset your password, enter the email on your account, and we’ll send you a link to choose a new one. The link works once and expires in 30 minutes. Resetting signs you out everywhere, including the extension. No email after a few minutes? Check your spam folder, then write to us.
I paid but my credit hasn’t updated
Credit usually appears within seconds after you return from checkout. If it doesn’t, open Add funds — it re-checks with the payment provider each time it loads. Still missing after 10 minutes? Email us the payment date and amount and we’ll sort it out.
My order hasn’t started
Most orders start within minutes, some take a few hours. Click Update statuses in the extension or on your Orders page. If it’s been more than 24 hours, email us the order number.
How do refills and cancellations work?
Cancel appears on orders that haven’t finished. Refill appears on completed orders when the service supports it. Unused amounts from canceled or partly delivered orders return to your credit automatically.
The extension says “Can’t reach” or asks me to sign in again
Check your internet connection, then click the Ampli icon and sign in again — sessions end if your password changes or you sign out elsewhere. If it keeps happening, remove the extension and install the latest version.
How do I sign out of the extension?
Open the widget and click Sign out at the bottom, or right-click the Ampli icon → Options → Sign out.
Can I get a refund?
Unused credit from canceled or partly delivered orders is returned to your balance automatically. For refunds of unused account credit back to your card, email us.
How do I delete my account?
Sign in, open Account, and choose Delete account. Enter your password and type DELETE to confirm. You’ll be signed out everywhere and any remaining credit is forfeited, so if you’d like a refund of unused credit, write to us first. Orders still in progress need to finish or be canceled before you can delete. See our privacy policy for what we keep and why.